LAST UPDATED ON March 8, 2023
The Only 16 Nextiva Alternatives You Should Consider in 2023
If you’re reading this introduction chances are you landed on this page because you are looking for an alternative solution to Nextiva.
Or perhaps you’re just shopping around for a cheaper solution.
Or you’re just interested what else is out there.
I don’t blame you, I was in your shoes three months ago, it never hurts to look around!
After all would you go to the same chinese food restaurant over and over again for 6 months, 3 years, 5 years?
Variety is the spice of life, you want to see what else the world has the offer.
I own a small business and I wanted to see what other solutions are out there for my needs.
When it comes to VoIP and business phone services, Nextiva has a very dedicated user base. With over 100K+ customers and $200M+ revenue per year it’s the main player on the market.
Nextiva also offers small businesses (like mine) some cool features such as unified communications, unlimited calling, remote collaborations, call analytics, and CRM tools. But since the needs and use cases vary for each business widely, Nextiva is not the final solution to every business communication problem.
So I decided to take 3 months to sign up and test 22 Nextiva alternatives. We tested business voip phone system providers as well as unified communications as a service (UCaaS) vendors.
In this article we’ll present our findings and share the top 16 Nextiva alternatives you should consider in 2023.
Ready to check them out?
If you’re pressed for time or just not patient to read through all of them, here is a little cheatsheet comparing the top 3 Nextiva Alternatives highlighting the key features and use cases of the top 3 Nextiva alternatives:
Ready to check out the alternatives? We’ll talk about Nextiva and when you should pick it as a solution and then 16 alternatives. Let’s roll.
Nextiva should be your pick if
Nextiva is a well-built UCaaS software helping modern companies scale up and legacy businesses transform their support and communication infrastructures. What stood out the most in our Nextiva review is the details and thoughtful features the company has baked into essential VoIP tools. Nextiva should serve you well if
1. You have a big team with a large workload
Nextiva is like a swiss army knife of business communication as it packs phone calls, video conferencing, team messaging, analytics, and CRM in one package. Instead of switching between multiple apps to coordinate with vendors, clients, and employees, you can use Nextiva’s Cospace, NextOS, phone system, and NextivaONE mobile apps to hit KPIs faster. On top of that, Nextiva’s pricing strategy is designed to help large businesses save more in the long term.
2. You value customization
A trusted VoIP provider will fit into your business model and that’s what Nextiva does. It offers an array of customizations to improve productivity. From priority alerts, chat buttons, and hold music to wallboards, sales pipelines, analytics reports, and add-ons—you can customize a lot of features to make the Nextiva app work for you.
3. Ease of use is important to you
If you spend a few minutes checking out Nextiva features, you’ll realize the UX and the UI is built with a lot of thought and care. The layouts make it an easy-to-use VoIP provider, which is particularly important if you have users with varying degrees of technical background.
Nextiva Breakdown: Why It Might Be The Solution For You
As a business VoIP provider, Nextiva comes with a great set of PBX and contact center features, responsive UI, and agile customer support, which makes it a portent RingCentral alternative as well! Founded in 2006, the Scottsdale-based company has a 99.999% uptime guarantee and top-notch encryption to protect your systems and integrations such as G Suite and Microsoft Teams for smooth workflows.
In our Nextiva review, we used a wide range of features, but it might be overkill for small businesses or solopreneurs with low call volume. In such cases, the price you pay for the plans does not make sense. Having said that, here are some key Nextiva features and a list of pros and cons for you to make better decisions:
Best Nextiva Features
- Stable HD video and audio conferencing
- Visual voicemail
- Busy lamp field
- Professionally recorded greetings
- Virtual phone number
Pros:
- Unlimited calling for U.S. and Canadian customers
- E-fax available for all users
- Nextiva app is intuitive and easy to use
- Responsive customer service
Cons:
- No call recording in the base plan
- SMS is not available in the base plan
Top 16 Nextiva Alternatives: Find the Best VoIP and Business Phone Service
No two businesses are the same. Even if they operate in the same industry and target similar customers, the internal workflow and growth challenges vary widely. The VoIP phone service is one such area that requires custom solutions — something Nextiva cannot address alone. Ready to move on from Nextiva to another phone service? Use the links below to jump to specific tools:
We’ve made this guide as comprehensive as possible so that you can make an informed decision. We have gone with monthly plan prices but you’ll most likely save a little more with annual billings.
GoTo Connect
GoTo Connect is one of the best alternatives to Nextiva because it’s very easy to implement without making too many changes at the backend. LogMeIn, the Boston, Massachusetts-based company, has been offering remote collaboration tools since 2003 and it was rebranded as GoTo in 2022 in order to streamline its product lineup.
Part of the GoTo line of business and productivity apps, GoTo Connect offers a seamless UI, easy implementation, real-time collaboration features, and pricing flexibility. From existing number porting, call routing, international calling, and call switching, to analytics, integrations, whispering, and barging—it covers all the essential features you need to improve sales productivity and boost employee productivity.
What makes GoTo Connect unique is the number of features it offers in the base plan compared to Nextiva. So if you’re running a small team, you’d save much more with GoTo Connect.
Best GoTo Connect Features
- Call queues, ring groups, and auto attendants available for all users
- Unlimited calls to 50+ countries in the higher plans
- Conference call bridging for simultaneous phone and video conferences
- A robust set of integrations available in the marketplace
Pros
- Familiar ecosystem for GoToMeeting and GoToWebinar users
- Intuitive video conferencing and meeting UI
- Queues and filters for incoming calls
- The basic plan offers more value than Nextiva
Cons
- Whispering and barging only available in the most premium plan
- The support team could be improved
Pricing
GoTo Connect offers a basic plan at $27/user/month that addresses most video conferencing and phone service needs. The standard plan comes at $32/user/month and it bumps up the meeting participants to 150 while adding PBX features and a few international territories. Priced at $43/user/month, the premium tier includes cloud contact center software and bumps the meeting participants to 250.
GotoConnect vs. Nextiva
- Nextiva offers better customer service than GoTo Connect.
- Daily reports and analytics are not as accurate or detailed as Nextiva
- GoTo Connect’s chat interface is not as advanced as Nextiva
RingCentral MVP
RingCentral MVP (formerly RingCentral Office) is not only one of the fiercest rivals of Nextiva, but it’s also one of the best business VoIP services you can use today. This Belmont, California based company was founded in 1999 and has been offering business communication tools ever since.
RingCentral MVP has a comprehensive set of features that are ideal for both growing and complex teams. As a Nextiva user, if you’re looking for more third-party integrations, and granular call management features such as call flip and screening in lower tiers or have a presence outside of the U.S. market, RingCentral MVP will serve you better.
Best RingCentral MVP Features
- Meeting durations of up to 24 hours
- Custom graphs and real-time service quality reports
- Global phone numbers and localization
- Live transcriptions and auto-follow feature to keep the speaker at the center of conversation
Pros
- Powerful whiteboards for real-time collaboration
- Wide range of call handling rules for inbound calls and dashboard customization
- HD calls and intuitive video conferencing features
- Up to 500 participants in video conferences
Cons
- The mobile apps might confuse new users or small teams
- The plans are costlier than Nextiva and other alternatives
Pricing
The cheapest RingCentral MVP plan starts at $32.99/user/month which is strictly for small teams. The standard plan comes at $40.99/user/month and includes e-fax, unlimited users, and audio conferencing. The premium plan is $47.99/user/month and brings automatic call recording, SSO, hot desking, and more integrations. However, the plans become a lot more reasonable if you opt for annual billing.
RingCentral vs. Nextiva
- Nextiva’s introductory price is cheaper than RingCentral MVP. RingCentral also costs users more at renewal.
- RingCentral’s free trial gives new subscribers 50 minutes of domestic calls/user and it’s limited to five users. Nextiva has a seven-day free trial.
- Nextiva’s cross-platform apps are built better and more consistent than RingCentral apps
Zoom
If you’re already using Zoom, you might not have to look far for Nextiva alternatives. Founded in 2011, this San Jose, California based company is arguably the most popular video conferencing tool today. Not only that, Zoom also has a reputation for being a solid VoIP and contact center vendor. Zoom Phone takes video meetings to the next level by combining workspaces, whiteboards, chat, third-party integrations, and PBX.
Best Zoom Features
- 3-way ad-hoc conference calls
- Transfer calls between Zoom Meetings and Room
- Virtual desktop environment support
- Bring your own carrier to Zoom Phone
Pros
- Extremely reliable cross-platform experience thanks to superior apps
- All paid plans include the same features
- Cheaper plans in comparison to Nextiva
Cons
- SMS and chat features are limited
- Conference quality suffers with a large audience
Pricing
Zoom Phone plans are simple but it doesn’t offer any discounts when billed yearly. The pay-as-you-go plan for U.S. and Canadian customers starts at $10/user/month and the unlimited plan is bumped to $15. For a true global VoIP operation, Zoom charges $20/user/month.
Zoom vs. Nextiva
- Zoom customers can add up to 100 participants for video conferencing as opposed to 250 with Nextiva
- Zoom’s customer service team is hard to get hold of for users at base tiers
- Zoom Phone users have to pay separately for Zoom Pro to avoid the 40-minute meeting limit
Aircall
Aircall is a clever little business phone system that goes up against Nextiva by offering more features at the entry-level plan. It offers more integrations, better features in base plans, and responsive support teams to bite into Nextiva’s market share. Originally founded in Paris in 2014, today Aircall has offices in New York, Paris, Sydney, London, Madrid, and Berlin.
Best Aircall Features
- Concurrent outbound calls from the same number
- Superior call documentation (note-taking, post-call tagging)
- Call recording access for up to 1 year
- API support for custom plan
Pros
- More than 50 integrations are available for the most affordable plan
- Warm transfers are available in the base plan
- Hubspot, Zoho, Zendesk, Intercom integrations
Cons
- Call quality can be buggy in slower connections
- Random errors that make the service looks cheap
Pricing
Aircall’s base plan starts at $30/user/month while the scale-up plan costs $50/user/month. The advanced plan includes robust analytics and power dialer. The plans are billed annually.
AirCall vs. Nextiva
- Aircall’s call quality isn’t consistent and tends to suffer under stress. Nextiva is ahead in terms of call quality and resiliency
- Aircall doesn’t have native video calling features. You can use Speakylink integration for video calls but the experience is not as good as Nextiva’s native video conferencing features
OpenPhone
Most Nextiva users that look for alternatives, complain about its confusing pricing strategies. Launched in 2018, San Francisco’s OpenPhone has quickly positioned itself as one of the most affordable, no-nonsense UCaaS vendors with clear pricing strategies. Along with the standard business VoIP features, OpenPhone manages to include robust integrations and call recording features for the base plan.
Best OpenPhone Features
- Custom “snippets” for canned responses and message templates
- New phone numbers can be added only for $5
- Slack and Zapier integrations
- Virtual phone number
Pros
- Team messaging for up to 10 contacts
- Call recording available in the base plan
- Plans are ideal for small teams
Cons
- No phone number support for customers
- Desktop UI isn’t as polished as mobile apps
Pricing
OpenPhone plans start from $17/user/month which includes most UCaaS features. The advanced plan includes call transfers, advanced IVR and HubSpot, and Salesforce integrations and costs $25/user/month. You can save 20% on both plans by paying yearly.
OpenPhone vs. Nextiva
- OpenPhone only offers email support to standard and premium users. Nextiva offers 24/7 email, chat and phone support to all users.
- Unlike Nextiva, OpenPhone is not HIPAA compliant yet. If you’re in healthcare, this might be a dealbreaker
- Nextiva has a 99.99 uptime guarantee. OpenPhone doesn’t have that
Ooma
Launched in 2004, Ooma Office is an out-and-out business VoIP vendor which means it has a great phone call management system but fumbles on the video conferencing features. If your use case is all about video conferencing, you can go with Nextiva VoIP, otherwise, the Sunnyvale, California-based Ooma is a cheaper call-focused alternative.
Best Ooma Features
- Hot desking for hardware utilization
- Virtual receptionist
- Salesforce, Google, Office 365, Microsoft Teams, and Dynamics 365 integrations
Pros
- An incredible range of call management features in every plan
- Unlimited users at base plan
- Ooma Office is a rare VoIP vendor that focuses equally on hardware
Cons
- Video conferencing is not available in the base plan
- No uptime SLA
Pricing
The essential Ooma plan starts from $19.95/user/month and covers more than 50 call features for SMBs. The pro plan is priced at $24.95/user/month and adds video conferencing, better texting, and desktop apps. The Ooma Office Pro Plus tier unlocks at $29.99/user/month and brings call queuing, hot desking, and integrations.
Ooma vs. Nextiva
Dialpad
Dialpad Talk is a cloud VoIP service that differentiates itself as a lightweight and AI-powered alternative to Nextiva. In fact, it’s one of the best UCaaS software to use AI, apart from Google Voice. Founded in 2011, the San Francisco-based Dialpad has a unique voice intelligence feature for live transcriptions and note-taking. If you’re a Nextiva user, you’ll love the fact that Dialpad Talk includes unlimited audio recording for all users.
Best Dialpad Features
- Voice Intelligence for smart meeting assistance
- Unlimited outbound calls and video meetings
- Speech coaching for real-time feedback
- G Suite, Microsoft 365, Azure AD SSO, and Zapier integrations
Pros
- Local and international phone numbers
- 100% uptime SLA for enterprise users
- Smartly tuned AI features create efficient workflows
Cons
- Similar to Nextiva, the third-party integrations are limited in the base plan
- Video conferencing is limited to 100 users
Pricing
Dialpad’s base plan starts at $23/user/month and it’s one of the most value-packed entry-level plans you can find. The pro plan will cost you $35/user/month but adds ring groups, global SMS, APIs, and webhooks. If you pay annually, you can save $8-$10 a month on these plans. There’s also a quote-based enterprise plan that adds SSOs, unlimited ring groups, and data retention policies.
Dialpad vs. Nextiva
- Video participants limit is higher in Nextiva (250) than in Dialpad (10)
- Dialpad interface and workflows are heavily reliant on AI. If you’re not fully into AI, Nextiva would serve you better
- Dialpad doesn’t have a drag-and-drop call flow builder, unlike Nextiva
8×8
If you’re barely starting and your business doesn’t need all the bells and whistles of Nextiva VoIP, you can save a few bucks with 8×8. Founded in 1987, the Campbell, California-based 8×8 is one of the oldest cloud communication providers still offering great value today. It focuses solely on core UCaaS features which makes it a great starting point for most users. On top of that, you can get unlimited international calling for up to 48 countries.
Best 8×8 Features
- Basic and multi-level attendant for incoming calls
- Unlimited and instant messaging experience
- No hardware limitations
Pros
- Auto attendant available in the base plan
- 500 video participants in X2 and X4 plans
- 30-day free trial
Cons
- Customized greetings is a paid feature
- No analytics in the base plan
Pricing
8×8 Express starts at $15/user/month and it’s strictly built for small teams looking for core features such as HD video and audio conferencing, unlimited calling in US and Canada, voicemail, and texts. If you want to scale up and get analytics, call queues, and more participants, you’ll have to pay $24/user/month for the X2 plan. The X4 plan costs $44/user/month and expands voice calling countries, coaching, and supervisor analytics.
8×8 vs. Nextiva
- 8×8’s analytics and dashboard are not as polished as Nextiva’s
- 8×8 Express users don’t have access to 24/7 live support whereas all Nextiva users are eligible for 24/7 live support
Phone.com
Founded in 2007, Phone.com has been helping companies ditch personal numbers for business and utilize existing phone hardware for unified communication. The good thing about the Newark-based Phone.com is that it packs all the features you need and expect from a UCaaS vendor going up against big VoIP players. But what stands out the most is the human touch thanks to the live receptionist. If you’re looking for core VoIP features but don’t want to pay extra for Nextiva plans, Phone.com offers a cheaper alternative.
Best Phone.com Features
- Live receptionist for greater flexibility
- Easy to deploy and use
- Additional phone numbers can be added for as low as $1.99
Pros
- E-fax available on all plans
- Efficient customer service
- Affordable plans
Cons
- The number is video participants is limited to 100 even in the most premium plan
- Third-party integrations are only available in the Pro plan
Pricing
Phone.com plans start fairly cheap. The basic plan starts at $14.99/user/month but it’s severely limited. Plus plan unlocks features at $19.99/month/user and the Pro plan is priced at $29/user/month. You can get a 20% discount on all plans by paying annually.
Phone.com vs. Nextiva
- Phone.com users can only accommodate up to 100 video participants in the most expensive plan. For Nextiva users, the limit is 250 participants
- Phone.com has fewer third-party integrations than Nextiva and they’re available only in the pro plan
- Real-time analytics and overall KPI tracking are better in Nextiva
Zendesk Talk
San Francisco-based Zendesk is not just a great customer service SaaS, it also packs a feature-rich VoIP for users looking for business phone services. If you’re both a Nextiva and Zendesk user, you might want to check Zendesk Talk before picking another Nextiva alternative. Ever since it was founded in 2007 in Copenhagen, Denmark, Zendesk has been polishing its products to reach a near-ubiquitous status in the customer service and communication industry. Unlike Nextiva, Zendesk users don’t have to pay separately for VoIP features.
Best Zendesk Features
- After-hours routing customization
- Superior analytics for outbound calls
- Local and toll-free numbers
Pros
- Part of the Zendesk ecosystem
- Wide numbers of integrations
- Easy onboarding
Cons
- Less value as a standalone service
- Confusing product structure
Pricing
Zendesk doesn’t have separate plans for VoIP since all of it is baked into the primary offers. Zendesk Suite plan starts at $59/user/month and it includes all the VoIP features. But if you need multilingual support and advanced features the Suite Professional plan starts at $125/user/month and the Suite Enterprise plan starts at $199/user/month. You save quite a lot by paying annually.
Zendesk Talk vs. Nextiva
- Zendesk Talk is entirely focused on voice calls so it cannot compete with Nextiva’s video tools
- You cannot use Zendesk Talk without a Zendesk Support account, making it confusing for new users
- It’s difficult to reach the Zendesk support team compared to the Nextiva support
Grasshopper
If you’re running a very small team, Needham, Massachusetts-based Grasshopper is a perfect alternative for Nextiva. Since its launch in 2003, Grasshopper has stayed focused on business audio communication. It doesn’t offer video conferencing features or team messaging, but it more than makes up for it with robust phone call features and phone number-based pricing.
Best Grasshopper Features
- Phone number-based pricing, not user-based
- Instant response when an agent isn’t available
- Simultaneous call handling
- Add-ons for Ruby live receptionist, call blasting, and professional greetings
Pros
- Flexible plan switching at any time
- Robust features for incoming calls
- Same features on all plans
- 7-day free trial
Cons
- No call recording
- No video conferencing
- Severely limited integrations
Pricing
With Grasshopper, you can use all the features for $26/month as long as you pay annually to use one phone number and only three extensions. The Partner plan includes 3 phone numbers and 6 extensions for $44/month. The Small Business plan allows 5 phone numbers and unlimited extensions for $80/month.
Grasshopper vs. Nextiva
- Grasshopper is geared towards small teams with lighter workflows. If you want something more out of your VoIP, such as video calls or call recording, consider Nextiva
- Unlike Nextiva, Grasshopper leave out many essential integrations
- Nextiva’s cross-platform apps are more polished than Grasshopper’s, giving you a consistent and robust user experience
Vonage
The Holmdel, New Jersey-based Vonage Business is a sleek Nextiva alternative that boasts advanced conferencing features and a uniform communication UI. It was founded in 1998 as Min-X but later rebranded as Vonage in 2001 to expand into a global cloud communication business. If you’re a productivity freak, you’ll like Vonage’s “never miss a call” strategy. It also beats Nextiva VoIP by offering more recording options and analytics as old as 18 months.
Vonage Business has all the key VoIP features such as unlimited calls and instant messaging in all plans for U.S. numbers, a 99.999% uptime guarantee, and a call continuity feature for offices with glitchy internet.
Best Vonage Features
- One extension works on multiple devices
- Simultaneous ring and call continuity
- 24/7 U.S.-based customer support
Pros
- Superior video conferencing UI and collaboration features
- Some features come as add-ons, helping small teams keep the cost down
- 20 third-party integrations
Cons
- Unlike Nextiva, video participants are capped out at 100 in the premium plan
- Some essential features are add-ons that can increase the price very quickly
- No MMS support
Pricing
Vonage Business plans are competitive but if you subscribe to paywalled features, your cost might rise significantly. The cheapest plan starts at $19.99/line/month and covers the basic VoIP features. The premium plan starts at $29.99/line/month and adds multi-level auto attendant and CRM integrations. The advanced plan will set you back $39.99/line/month but it brings on-demand call recordings and call groups.
Vonage vs. Nextiva
- Call recording, monitoring and queuing are add-ons in Vonage whereas Nextiva includes these within the plans
- With Nextiva you can include more video participants (250) than Vonage (100)
- Nextiva’s Cospace beats Vonage in real-time collaboration features
Five9
Founded in 2001, the San Ramon, California-based Five9 is a remote customer and agent collaboration service and VoIP is a big part of its product slate. Nextiva can be a challenge if a large part of your business is focused overseas. If you’re looking for a tried and tested global call center software, Five9 fits the bill. But remember that VoIP features don’t come in standalone plans so if you’re going to use Five9, you might as well extract all the values from its plans.
Best Five9 Features
- Smart automatic call distribution (ACD) improves agent performance
- Intelligent virtual agents (IVAs) for complex inbound calls
- Workflow automation tools
Pros
- Easy to use and customizable UI
- Plenty of features for power users
- Offers an in-built watered-down CRM
Cons
- Geared towards mid-level and enterprise users
- The cheapest plan starts at $149/month
Pricing
Five9 has 4 plans—starting from $149/month and going all the way to $229/month. The base plan offers a polished global call center software and the top tier includes automations.
Five9 vs. Nextiva
- Nextiva allows small teams to onboard with cheaper plans. Five9’s pricing strategy might put it out of reach for most users
- Unlike Nextiva, Five9 is an out-and-out enterprise software which makes its customer support complex and difficult to reach
- The user interface is not as polished as Nextiva
Mitel
Source
Mitel is an Ottawa, Canada-based UCaaS vendor offering a sought-after VoIP service called MiCloud Connect. It’s worth noting that Mitel recently partnered with RingCentral MVP so Mitel customers can use RingCentral’s conferencing features. Founded in 2001, some of Mitel’s legacy UI still exists today–making it a challenge for complex teams as the mobile apps are not as refined as Nextiva VoIP.
Best Mitel Features
- Intuitive call flow editor
- Mitel users get a 90-day satisfaction guarantee
- Messages, calls, and recordings are stored for 7 years
Pros
- The base plan offers unlimited outbound and inbound local minutes and a direct inward dial (DID) number
- Some advanced PBX features are available in the base plan
- Mix and match service
Cons
- Video conferencing is limited to 100 participants in the premium tier
- Confusing profile upgrades make users unsure of ROI
Pricing
Mitel’s MiCloud Connect plans start at $20.99/user/month and it comes with basic PBX features. The middle tier adds CRM integrations and call recordings for $26.59/user/month and the Elite tier introduces 7 years of archiving for $38.49/user/month.
Mitel vs. Nextiva
- Mitel’s customer support is not on par with Nextiva
- Nextiva allows more video participants (250) than Mitel (100)
- Mitel’s future roadmap is not as clear and defined as Nextiva
Fusion Connect
Source
Fusion Connect is an Atlanta, Georgia-based managed services provider (MSP) with a solid hosted VoIP product, called FusionWorks. While Nextiva is mainly focused on UCaaS, Fusion Connect also offers managed hardware connectivity and security services ever since it was founded in 1997. If you’ve been using the company’s Microsoft or other managed services, you’d be familiar with their phone and UCaaS services.
Best Fusion Connect Features
- Diversion inhibitor to prevent redirection
- One number calling from any device
- Microsoft Dynamics integrations
Pros
- 100% uptime guarantee
- Up to 1000 participants for video conferencing
- Up to 13 participants can be added to an active call
Cons
- A lot of features are part of UCaaS services
- Unclear pricing structure
Pricing
Fusion Connect doesn’t have plans advertised on their website but the base FusionWorks plan starts from $19.95/month. But this is typical of MSPs and MCPs. You’d have to call sales for a quote based on your use cases.
FusionConnect vs. Nextiva
- Fusion Connect’s VoIP products lack a transparent pricing strategy
- Fusion has fine print for contract termination fees. Nextiva, on the other hand, offers a straightforward product
- Fusion Connect’s customer support team is far behind of Nextiva
OnSIP
Source
If you are running a small team and looking for a fixed plan, Manhattan-based OnSIP is one of the best alternatives to Nextiva. ACD queues, business hour rules, and ring groups are some of the most popular features. However, it’s the proprietary consumer interaction feature called “sayso” that stands out the most. OnSIP was founded in 2004 and similar to Ooma, its forte is phone calls so omnichannel messaging and integrations are limited. On the contrary, Nextiva is an out-and-out UCaaS.
Best OnSIP Features
- sayso can be embedded in websites for improved omnichannel communication
- Seamless dashboards and desktop, web, and mobile apps
- Unlimited calling is extended to 21 countries
Pros
- Simple, easy-to-use UI for new users
- Plans made for users with low call volume
Cons
- No SMS or chat support
- Add-on features are expensive
Pricing
OnSIP has a unique take on pricing. It has a very affordable $18.95/user/month plan that covers all the services but some features such as enhanced ACD queues, busy lamp field, and inbound bridge as add-ons. If you have a small team and don’t mind usage caps, there’s a custom plan at $49.95.
OnSip vs. Nextiva
- Even though OnSIP’s “sayso” implementation for video and chat support is clever, it lacks the SMS support of Nextiva
- Unlike Nextiva, OnSIP’s third-party integration is severely limited
Do you think Nextiva is the only VoIP and business phone service available? Think again!
The business phone system and VoIP markets are filled with UCaaS tools from both legacy enterprise players and small businesses. Nextiva is a big part of this market but unified communication is not a plug-and-play service for all users.
It’s important to read through the fine print such as integrations, support, add-ons, and essential features, and cross-check with other options to find the perfect Nextiva alternative for your business. We’ve listed, argued, and tried to lay bare all the information you must know before picking your ideal business phone service. Best of luck!